Refund policy

At SOLAIS, we strive to deliver the highest quality luxury fragrances. Since perfumes fall under personal care products, we do not offer standard returns or refunds once a product has been opened or used.

Damages and Issues :

Please inspect your order upon reception. If the product is defective, damaged, or if you receive the wrong item, contact us immediately at our official channels with an unboxing video within 48 hours of delivery. We will evaluate the issue and make it right by sending a replacement.